COMMENTS & COMPLIMENTS

"On behalf of the entire family, please accept our profound thanks for the years of care that you provided to Mom.  She truly considered Paradise Park as her home.  The love, laughter and support you provided enabled her to enjoy the very last years of her life to the very fullest; more than we could have ever imagined, while she coped with the Alzheimer's disease.
All our best to your staff and those you continue to care for."

Hands down we love Paradise Park for its progressive concept, wholesome environment, the warmth sensed throughout, and...oh yeah...the great music! We shall spread the word!!"

"I'm so glad I found you!"

"It is such a relief to my family that now that we're a Paradise Park our monthly bills are not a constant surprise every month like they were when my mom was at (competitor).  Your all inclusive pricing is a breath of fresh air.  Thank you! "

"To everyone in house 20 and all we came across...
As the wife of a young man suffering from a rare form of dementia, I felt I would never be able to find a place that could care for him the way I could.  I had resisted the thought of placing him, even temporarily, somewhere for so long.  This feeling was compounded that 2 of our 3 children would have to also deal with that difficult choice and exposure to an environment, that was thus far unknown to them.

However difficult "move in" day was for us, your staff countered it with such care, understanding and support.  Wherever we turned, we were met by a reassuring look.

Oddly enough, due to the advanced stage of his disease, I'm not sure he's aware of his surroundings, but what a comfort to those of us who are knowing that a place like Paradise Park exists.  My only hope is that when it comes time for permanent placement, we can figure out a way to make him one of your cared for residents."

"First of all I want to thank each of you, as well as the director of activities whose e-mail I do not have, for the confidence you instilled in us yesterday by the kind, loving way you treated Mom upon her arrival.  You are all professionals at the top of your game!  Thank you for sharing your gifts and talents with my Mom and enriching her quality of life in her fragile mental state.  I am looking forward to partnering with you in Mom's care, feeling assured that her best interest in your capable hands."

“Thanks for all your work on the Picnic on Saturday. It was a great day and a big success! All the staff truly outdid themselves! Activities such as the picnic are what set Paradise Park apart from the other Assisted Living facilities in the area. Thanks again for going above and beyond for our family members!”

“I am so very grateful to the entire facility for providing a wonderful home for my mom. Nothing is perfect, but you have come very close. I am proud to have my family and grandchildren visit in such a peaceful atmosphere.”

“Thank you, your staff, and the caregivers for the beautiful flowers delivered to our home. We appreciate all you did to care for our mom. Her caregivers were so devoted, loving, and exceptional. She was happy there, it is a truly exceptional home for those needing special care.”

“Mom is eating so well, and every day, on my way out, we stop to see what’s for dinner. She is always pleased with whatever is being served. I know she is SO glad not to be responsible for anything except getting dressed everyday and has said how she could never go back to her house again. She played cards, with her friends yesterday, and was telling them about what goes on at Paradise Park. She cannot wait to have them come and see where she lives. I’m going on vacation, next month, and I could never go if she wasn’t living in Paradise! I’m going to try to relax, and enjoy the time, knowing that she is not just safe, but happy!”

“Paradise Park is God’s blessing to me and my family… and our community.”

“My grandmother’s move in has gone so well. Your staff has been wonderful. The maintenance staff is excellent. Thank you, so much for everything!! The transition to Paradise Park has been a wonderful experience.”

“We are blessed to have a wonderful place like Paradise Park for our loved ones. The staff is helpful and pleasant. Thank you, for caring.”

“Our Mom calls this ‘home.’ She enjoys most of the people who take care of her. Keep the smiles and joy that they bring to these people in their senior years.”

“You do a wonderful job! Keep up the good work!”

“The new chef is awesome!”

“They are all so great! They are all so caring and thoughtful. Each CareGiver is outstanding in the way they handle the Residents. I am at peace knowing my mom is so well taken care of. Thank you!”

“I would like to say that the whole staff of building 20 deserves to be commended for their hard work and compassion, toward the Residents.”

“Everyone has been wonderful.”

“I just want her to continue to be as happy and healthy as she currently is.”

“Everyone is terrific.”

“We were there for Respite Care. You are awesome! Don’t change a thing!”

“The entire staff seems very appropriate and responsive to the Residents.”

“I feel my mom is safe and cared for. Her Alzheimer’s has taken a lot out of the family, but I’m very happy we moved her to Paradise! Thanks to all!”

“My mom’s sisters have come from out of town, to visit my mom, and told me they can tell she is well cared for and likes the staff. She gives big smiles to staff, which would not happen if she felt mishandled!”

“We wanted to convey to you the sincere thanks, from our entire family, for the wonderful care and treatment of our dad received during his brief stay at Paradise Park. We cannot begin to thank everyone enough for their friendliness and help in caring for our dad. You made one of the most difficult times of our lives a bit easier. We would like to thank each and every one personally, by name, but we know that we would overlook someone, and we would never want to do that. Everyone was fantastic. Our thanks go out to ALL.

You have the finest facility and staff that one could ever hope to encounter and you should be very proud of each and every one of them. We know that we would never hesitate to recommend Paradise Park to anyone asking for our thoughts or opinions on an assisted living and memory care facility.

Our dad was treated so very well. The treatment and care with which he was provided, afforded us the necessary assurances needed in validating our decision to relocate our father to Paradise Park, and for that, we will be forever grateful to you all.

Again, from our entire family, a very heartfelt thank you, to each and every one of you. You are some of the most caring people we have had the pleasure of encountering.”

“My brother, sister, and I can’t thank you and your staff enough, for the genuine care and concern for my parents. You all have tried to make their transition, to Paradise Park, a smooth one. But, in the midst of their health issues, you’ve continued to be a part of their lives and to give them some hope of a better life to return to. Thank you all for the physical and emotional support and help.”

“My mother lives here, at Paradise Park, and is our most precious gift. She is my hero, my idol, and my teacher, but most of all, she has been my example in life. She is patient, kind, caring, loving, and has the biggest heart that is open for family, friends, even strangers. My brother once said that my mother is the ‘mother of all children’.” She has already adopted a few people, here at Paradise Park.

So you can imagine how difficult it was for my family to make the decision on where we wanted my mother to live. We were not going to settle for just any place. We wanted the best because she deserves the best.
The moment my sister, Irene, and I walked in to Paradise Park, I began to smile. It just felt like home. More important, people that worked here felt like family. I would like to thank each of you, who care for my mother as if she was your own. I know that she is safe, cared for, and treated with dignity and respect. You all share the same loving values that my mother has taught me. So, to my extended family at Paradise Park, I am blessed to know you. I thank you and love you with all my heart.”

“As we complete our first week, with mom as a Resident in your Lake Zurich campus, I just wanted to pass along our sincere thanks to you and all the staff for making the transition go so smooth and making her feel so welcomed and special. As you know, we looked at quite a few facilities, before choosing Paradise Park and had so many factors to compare each site against. One of the major factors was the home-like setting that your 16-room floor plan offered and the benefits that this concept gives to both the CareGivers and the Residents to know and become familiar with each other. WE have already seen the benefits of this concept with our mom. The “fear factor” she, and we, experienced when she was in a much larger facility is greatly reduced and her comfort level is much higher. When we interviewed and met the management staff and CareGivers, we were impressed, but have to say that, after seeing them in action this past week, we are more than impressed and very pleased.

There is one area that likely does not get a lot of feedback, and that is your maintenance group. This area probably only gets feedback when it is not done, but let me tell you that during one of our three evaluation visits, to your facility, we noticed a gentleman wiping down the outside columns of the facility. This may not seem important by itself, but my wife and I both said, ‘If this is what they do on a building that is only 6 months old, then we know the facility is going to well maintained. And yes, facility maintenance was one of our evaluation points, on our check list. So, tell your maintenance department that they helped to close the deal!

Again, on behalf of our family, we want to thank you and the staff for all that you have done to make our transition go so smooth.”

“I watched the DVD [of Paradise Park] last night, and you know what I noticed? SMILES  everywhere!!!! You did a great job on the DVD. But even more important is the great job all you people do at Paradise Park. I feel I had an angel on my shoulder, the day I saw the billboard for the facility opening soon. My mom was happy there…in addition to being superbly taken care of.

Thank you again, for all you did for my mom and me. I feel privileged to have been a small part of your community!”

“My mother was a Resident at your facility for only a little longer than 4 months, but they were some of the best months of her later years. The first day, when we brought her to Paradise Park, she kept asking when she could come home. The second day, she wanted to know if she could stay at Paradise Park because she liked it.

I feel that the care she received, from all your staff, was what she needed to make her last days more cheerful and less lonely. She had been in a residence where she was pretty much to herself all day long. At Paradise Park, she was included in all the activities and had to get out of her room and join in, to the extent that she could physically and mentally.

Your staff was caring and attentive. The physical facility was well designed to encourage communal living by having the common areas so near to the rooms that it was easy for Residents to get to. The home-like atmosphere and home-style meals made my mother feel at home.

I have recommended your facility to friends and will continue to do so. I feel that you provide exemplary care for our aging families.

Please accept the enclosed check, for $500, as a gift to your Residents’ Fund, in appreciation to you and your staff.”

“Compliments regarding the Long Grove Outing for Christmas Shopping! All the ladies eyes were like saucers, when they got there. They had taken the Paradise Park bus and two car-fulls, and said they had ‘the best time!’ Kudos to Karen and the staff that got them there to have such a festive time. You are ALL appreciated!!!”

“Thank you for your incredible hospitality! We were all so impressed with everything that Paradise Park offered its Residents. WE were all most impressed with the dedication and care the staff has for those who live there.”

“You do so much to care for Mom. In modern terms, you are ‘the bomb!’ WE know it’s been tough on all of you, but together, we overcame and were able to see it through! The patience you show…love, care, and humor, too. We hope that all of these things are also showered upon you!”

“Just a note of thanks for the wonderful home-cooked meal on Thanksgiving Day. Our family truly enjoyed the warmth and hospitality that everyone showed. You madeth is a ‘special day’ for all of us!”

“Paradise Park is God’s blessing to me, my family, and our Community.”

“There are no words to express our sincere gratitude for all your love and genuine care and concern for our dad. Please take a single rose, each, as a small gift of love from us!”

“I’d like to thank you all for the care you gave to my parents. You really extended yourselves, especially when Dad went downhill. You can’t know how much we appreciate all you’ve done.”

“I would like to sincerely thank everyone at Paradise Park, Fox Lake, in the compassionate way that they took care of my mother. From the administration, medical staff, CareGivers and maintenance personnel, everyone was very professional and understanding in every possible way. My mom lived at Paradise Park for seven months, and there was never a problem that the staff didn’t take care of.

My mom passed in February, and your staff accommodated my mom, my family, and friends in the most professional and caring way. I want to extend my sincerest and utmost gratitude to everyone involved.”

“Your care teams are to be commended for their compassionate care and winning smiles. We are very appreciative of everything that all of you do.”

“I can’t thank you enough for your help in finding a new home for my father. Thank goodness my sister came into town from Arizona to help me make the decision. Once we made the decision to move dad, we were very relieved. Actually, it was a no-brainer decision, but I suppose we like stressing ourselves out! Anyway, dad moved in without a problem. Everyone at Paradise Park is absolutely, positively, the nicest people. I can’t get over the difference between the “competitor” and Paradise, because I thought the “competitor” was such a nice place. I’m not use to the personal attention that Paradise Park is giving my father. It is such a pleasure to visit him and see that he is nicely dressed and groomed. He even told me that I did a great job picking a new place for him! I love all the calls I’ve received, with updates on how dad is doing. I thought the “competitor” was nice, but compared to Paradise, there is no comparison at all! Thank you, thank you, thank you!”

“My mom’s happiness, at Paradise Park made our lives happier. She was a grand sweet lady, and your caring ways made her smile and her days at Paradise happy ones. Thank you for caring.”

“Everything went well, with Dad’s move to Paradise. Your staff has been wonderful. The maintenance staff is excellent. Thank you, so much, for everything!! The transition to Paradise Park has been a wonderful experience.”

“I wanted to write to let you know what a blessing your facility and its employees are to my family. We were literally counting our blessings on Thanksgiving, and Paradise Park and number of specific employees came to mind. We always feel welcome! Watching mom change, due to the Alzheimer’s is tough, but knowing we have friends and others there, at Paradise Park, makes our visits and our coping much easier.

I especially want you to know that your Director of Nursing is exceptional. She’s been a sounding board, a voice of reasons, and a coach in working through issues on site, as well as with the numerous medical professionals that are now a part of Mom’s life. She’s always made time to “talk me down,” when Mom is having those issues. She care so much and yet is able to find the correct balance of humor, candor, and information about the disease for any situation. She truly understands my frustration. I’d be lost without her.
Also, she’s taken the time to figure out how my mom “works,” and personally intervenes when new team members become involved. She takes the time to establish a relationship with her, and seek out information from the other nurses and caregivers to have a clear picture of my mom’s triggers. We are doing all we can to keep Mom healthy enough to stay at Paradise Park simply because of your staff. We’re confident that this team is the best.”

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